![]() ![]() Your Calling or Audio Conferencing plan is through a Cloud Solution Provider (CSP) There's no need for a pool of Communication Credits.įor more information about the new commerce experience for calling subscriptions, see Enable pay-as-you-go for your subscription and New commerce overage for telco pay-as-you-go. Instead, NCE customers will pay for overage outgoing minutes after they've used them. The new commerce experience (NCE) allows customers to pay for services after the services have been consumed, also known as post-usage billing.īecause Communication Credits is a pre-paid budget to support outgoing minutes, it’s not available to purchase for customers with NCE calling subscriptions. Customers with new commerce experience calling subscriptions If you're unable to purchase Communications Credits, open a support incident from the portal, and we'll work with you to mitigate this issue until a permanent solution is in place. If your organization is located in a different region than the billing address of your Enterprise Agreement (EA), you might not be able to purchase Communications Credits. Check your subscription information for details before purchasing Communication Credits you don't need. ![]() Outbound calls to some destinations may be included in your Audio Conferencing or Calling Plan subscription. Call destinations may be included in your subscription Below are a few reasons why you can't or shouldn't use Communication Credits. Not all customers can or should use Communication Credits. Toll-free calls are billed per minute and require a positive Communications Credits balance.ĭialing out from an Audio Conference meeting to add someone else from anywhere in the world.ĭialing out from an Audio Conference meeting to your mobile phone with the Microsoft Teams app or Skype for Business app installed to destinations that aren't already included in your subscription.ĭial any international phone number when you have Domestic Calling Plan subscriptions.ĭial international phone numbers beyond what is included in a Domestic and International Calling Plan subscription.ĭial out and pay per minute once you've exhausted your monthly minute allotment.ĭial out and pay per minute for all outgoing calls, if you have a Pay-As-You-Go Calling Plan. It helps ensure you and your users are never caught without being able to:Īdd toll-free numbers to use with Audio Conferencing meetings, auto attendants, or call queues. Communications Credits are a convenient way to pay for Audio Conferencing and Calling Plan minutes. ![]()
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